Terms and Conditions

  1. If you are paying in monthly instalments you agree to make payments on a set

date each month via Stripe Subscriptions. If for any reason you miss monthly

payments this may result in a charge or your suspension or removal from the

course without recourse to refund. Please note that should you wish to cancel your

course part way through the programme that partial refunds of payments will not

be made.

  1. From time to time, PLATINUM Training Institute may need, for whatever reason, to

change course dates or venues. PLATINUM Training Institute will let you know as

soon as possible if this situation arises and transfer you to the next available

course date and venue. PLATINUM Training Institute accepts no responsibility for

any additional costs or losses incurred by you in moving to the revised date and


  1. Courses are subject to minimum numbers and we endeavour to confirm that the

course will be taking place 1 week prior.

  1. A £35 administration fee will be incurred for re-sits outside stipulated course days,

course transfers, and for exams where you fail to turn up or cancel within the 48

hours prior to the course. The same fee will be charged to mark late work. If you miss a hand in date you may need to be transferred to the next cohort and will be charged for a re-assessment. If there are extenuating circumstances these will be taken into account.

  1. In the event that a student would like to request to cancel a course or transfer,

they must apply in writing by email to the PLATINUM Training Institute Team at

least 2 weeks prior to the start of the course or relevant attendance day. No

refunds will be given after 28 days from the date of purchase of the course. In the

event that a refund is granted, the course deposit of 10% of the total fees will be

deducted from the monies returned to you. Any course materials or electronic

hardware must also be returned to PLATINUM Training Institute in saleable

condition. If the materials are deemed not fit for resale, further deductions may be

made from monies to be refunded.

  1. If you miss a teaching day that will need to be taught to you again a fee of £25 per

hour will be applied as an additional tutor will be needed.

  1. Certificates will only be issued once all elements of the course have been

completed, full payment is made and will arrive to you within 20 weeks of the end

of the course. Any student paying by instalments whose payments cease prior to

the completion of all required instalments may have teaching and materials

withheld until payments are re-established.

  1. All personal information provided to PLATINUM Training Institute will be kept

strictly confidential. It is the responsibility of the student to provide PLATINUM

Training Institute with any changes of personal information. If up-to-date

information is not provided, PLATINUM Training Institute accepts no responsibility

for post sent to the student which is delayed or lost.

  1. All students must comply with Health and Safety policies of the venues in which

course are run.

  1. Any student behaving in an aggressive or threatening manner, using racist or sexist

language, or conducting themselves in a way which is deemed unacceptable to

other students or tutors, may be removed from the course and forfeit the right to any refund.